Lu, Dawei; Asian, Sobhan; Ertek, Gurdal; Sevinc, Mete - In: International Journal of Physical Distribution & … 49 (2019) 1, pp. 33-51
Purpose: A perception gap refers to the differences in perception among the stakeholders regarding any aspect of the supply chain relationship. The purpose of this paper is to investigate the perception gap among service supply chain partners relating to the relative importance of key...