We examine the relative merits of bank versus trade credit in a supply chain consisting of a manufacturer and a capital-constrained retailer. We show that trade credit is more effective than bank credit in mitigating double marginalization when production costs are relatively low, and that bank...

As software ages, it is increasingly unable to leverage new technologies and fulfill the evolving user requirements. As a result, firms get an opportunity to introduce and sell upgrades that provide higher utility to consumers compared to an older and out-of-date software product. This is...

Hybrid mode of service is increasingly becoming common in this technology driven world. Most of the service requirements in banking, education and even healthcare can now be completed online and customers need to visit the physical facility only for some extraordinary requirements. When...

Medical specialists treating chronic conditions typically face a heterogeneous set of patients. Such heterogeneity arises because of differences in medical conditions as well as the travel burden each patient faces to visit the clinic periodically. Given this heterogeneity, we compare the...