Providing the right staffing levels is of paramount importance in most service centers. Excess capacity is costly, yet a lack of sufficient capacity leads to unacceptably low service levels which may be even costlier. When determining staffing levels for a service center it is, therefore,...

In this paper, we consider the problem of which products to offer and how to price them when the products are designed and manufactured using resources shared among them. We develop a model of costs that allows us to capture a wide range of complex interactions that arise when there are shared...