The wide spread adoption of ERP systems together with customer relationship management applications has increased the ability of a firm to share operational data with customers. In this paper we analyze the factors that determine whether or not this information sharing will benefit the firm. We...

We consider a firm that provides multiple services using both specialized and flexible capacity. The problem is formulated as a two-stage single-period stochastic program. The firm invests in capacity before the actual demand is known and optimally assigns capacity to customers when demand is...

This paper examines the staffing, division of labor, and resulting profitability of primary care physician practices. We develop a theoretical model of how practice profit is determined by the number and mix of support staff and how tasks are delegated to support staff. A key element of the...

Much of the literature on product line design or product line selection focuses on revenues or market share maximization, but in many cases, the true objective is to maximize profit. In this paper, we survey the literature on models that address decisions regarding the conceptual design of...

Designing and pricing a product-line is the very essence of every business. In recent years quantitative methods to assist managers in this task have been gaining in popularity. Conjoint analysis is already widely used to measure preferences for different product profiles, and build market...

A central problem in marketing is: how should the firm position (reposition) and price a line of related (substitute) products in order to maximize profits (or welfare). We formulate this problem faced by a monopolist as a mathematical program, outline how to obtain the market data from a sample...

Previous studies suggested that a monopoly durable goods seller can useleasing to effectively avoid the time-inconsistent problem raised byCoase Conjecture. This paper extends those previous works by examiningthe monopoly seller's selling and leasing strategy for a special type ofdurable good...