Introduction -- A Simple Theoretical Framework -- Method -- Historical Context and Precedents -- Summary of Data Analysis -- Findings -- Theoretical Implications -- Extensions -- Answering the Research Question -- Managerial Implications -- Limitations -- Appendix I: Data Synthesis -- Appendix...

Online consumer reviews play an important role in shaping potential customers' purchase decisions in e-commerce. Previous studies have analyzed the influence of online consumer reviews on sales, mainly considering factors such as reviewers' and viewers' profiles, information provided, and...

Clustering is a powerful unsupervised tool for sentiment analysis from text. However, the clustering results may be affected by any step of the clustering process, such as data pre-processing strategy, term weighting method in Vector Space Model and clustering algorithm. This paper presents the...

The explosion of online user-generated content (UGC) and the development of big data analysis provide a new opportunity and challenge to understand and respond to public opinions in the G2C e-government context. To better understand semantic searching of public comments on an online platform for...