This paper reports on the “CEO's-eye-view” of the 1990 commercial real estate crisis at Citibank using unique data from CEO John Reed's private archives. This qualitative analysis sheds light on questions that have perennially plagued executives and intrigued scholars: How do organizations...

We decided to approach this topic, because we consider it as highly topical in the context in which the general business environment suffers notable changes due to new trends in the economic, social and political trends worldwide. In formulating the answer to the question that is actually the...