Goffi, Gianluca; Masiero, Lorenzo; Pencarelli, Tonino - In: The TQM Journal 34 (2021) 6, pp. 1626-1647
Purpose: The purpose of the study is to assess whether a relationship exists between corporate social responsibility (CSR) engagement and tour operators' performances. Design/methodology/approach: A web survey was submitted to tour operators worldwide. A large sample of tour operators from...