Purpose – The purpose of this paper is to present a case study showing how the selection of performance indices affects performance results and the evaluation of a firm's performance. Design/methodology/approach – This paper employs a data envelopment analysis (DEA) framework using four...

Purpose – The aim of this paper is to analyze the pharmaceutical supply chain using the DMAIC process for improvement of the reverse logistics in a recall to avert the possibility of harm to a consumer. Design/methodology/approach – A framework is used for guiding one towards the...

Completing projects faster than the normal duration is always a challenge to the management of any project, as it often demands many paradigm shifts. Opportunities of globalization, competition from private sectors and multinationals force the management of public sector organizations in the...

Local authorities in the UK have lagged behind other sectors in developing a sector‐wide approach to the risk management aspects of corporate governance. The governance framework published in 2001, however, goes further than the private sector combined code in its reporting requirements. This...

Purpose – This paper has two purposes. The first is to help elected officials address the issue of public accountability for crises and improve productivity and risk management in the process by outsourcing some traditional government functions to civil society based organizations that can do...

Purpose – This paper aims to put forward for consideration new insights into the creation of “second order” change in local government. Design/methodology/approach – In‐depth interviews were carried out in five local authorities to investigate risk management (RM) processes....

Purpose – Since the early 1990s there has been a growth in local authorities of risk management. However, despite a range of different strategies, initiatives and practices the issue of financing the risks to which authorities are exposed has remained problematic. The traditional dependence on...

Purpose – This article aims to consider success in terms of the financial returns and risks of new public management (NPM) in state‐owned enterprises (SOEs). Design/methodology/approach – Financial returns of New Zealand SOEs were examined through a review of their annual reports over a...

Purpose – This article aims to describe and analyze the results of efforts to improve patient‐centered care (PCC) in psychiatric healthcare. Design/methodology/approach – Using the methodology of a qualitative case study, the authors studied three Swedish child and adolescent psychiatric...

Public managers throughout the world work in an unforgiving environment in which to take risks. Managers face varying pressures from a range of informed publics to ensure that risks to them are minimized or eliminated; while many are simultaneously subject to criticism, via private practice...