Historically, researchers in conflict management have used theories of distributive and procedural justice to explain participant satisfaction with dispute resolution processes. Using a large national sample of exit surveys collected from participants in the United States Postal Service (USPS)...

The Next Generation, Millennials and beyond (or NextGen), is now larger than the remaining Baby Boomers. Our democracy's future is in their hands. Are they receiving a democracy at risk? What do they face and what do they want? How can they shape public policy? The field of dispute resolution is...

Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disputes. The authors draw on their decades of expertise as instructors, experts, and consultants to show how dispute systems design can be...

Control over dispute system design brings with it responsibilities. Some employers have chosen to use that control solely for the purpose of risk management, to alter the settlement value of a discrimination case and render it impossible for an employee to obtain effective recourse from the...

This study examines the relationship between organizational justice and workplace mediation. Despite the value of using organizational justice to assess the perceived fairness of workplace mediation, there may be some problems with the wholesale application of the traditional four-factor model...

This paper examines how a disputant's role in a conflict impacts the disputant's perceptions of and satisfaction with transformative mediation. Specifically, it examines evidence of disputants' interactions in the context of transformative mediation for employees and supervisors at the United...

Building upon the work of the ABA Dispute Resolution Section's Consumer Arbitration Study Group, a National Roundtable on Consumer Arbitration was held in February, 2012, at Pepperdine University and was co-sponsored by Pepperdine School of Law, the Straus Institute for Dispute Resolution, and...

This study explores the experience of disputant–disputant interpersonal justice in workplace mediation in a public organization. The results show that there are significant differences between employees’ and supervisors’ experiences of disputant–disputant interpersonal justice. Moreover,...

This study uses participant exit surveys in a national mediation program for mediation of employment discrimination complaints at the United States Postal Service to compare the role that different categories of representatives (lawyers, union representatives, co-workers, other, or no...