Professor Dr. Jeffrey D. Sachs, at the invitation of Genting Berhad, in the Lim Goh Tong Lecture Hall of the Faculty of Business and Accountancy, University of Malaya. The lecture was the second in its series delivered on 23 October 2012.The talk was a detailed examination of current problems in...

The purpose of this study is to explore the dimensions of service quality and test an integrative model to study the influence of service quality, image, and trust on customer loyalty in the Malaysian banking sector. In this study, the service quality model is enhanced to improve the bank's...

Banking is an important industry in a nation but with the intense competition of various banks available, it is the services provided that crucially distinguishes the banks. Previous studies have examined the relationship between service quality, customer satisfaction, perceived value, loyalty,...

Although many theories explain intentional behaviour, there are some limitations between intention and behaviour that have been labelled the intention – behaviour gap. This study seeks to find new variables to overcome the limitations and understand the mechanics of how behavioural intention...

This paper explored the effect of trust and perceived reciprocal benefit on students' knowledge sharing via Facebook and on students' academic performance and reputation. The research model was tested using 170 undergraduate students in Malaysia via structural equation modeling. The results show...

Financial literacy is an essential skill, and it is even more critical during economic crises. The COVID-19 pandemic affected the global and domestic economies. While some of its aspects are beyond individual control, financial knowledge can help mitigate the economic crisis, manage income, and...

The emergence of social payment and usage of social apps for buying and selling services and products was considered as threats to the banking industry. The usage of WeChat in China has fundamentally altered the whole digital communication landscape. WeChat has over 1.17 billion users. During...

This study has examined the effect of trust and religiosity on Islamic medical tourists' attitudes, and consequently, satisfaction by considering age, gender, and education as moderators. A survey was undertaken of 227 Muslim medical tourists who had been treated in Islamic hospitals in Iran,...

Purpose: Foreign and local banks in Malaysia are competing in terms of skilled staff, innovative products and services, rendering quality services and customer satisfaction. The purpose of this paper is to examine the overall service quality and customer satisfaction of both foreign and local...

Understanding the impact of individual desirability and perceived feasibility on individual intention to take action is an important issue that few studies have examined it in the context of technology acceptance. Not considering attitude and self-efficacy as direct determinants of intention is...