This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

This policy contribution by Bruno von Pottelsberghe argues that the number of priority filings should be used as a patent-based measure of Europe's innovation performance. It also identifies several policies that may affect the R&D-patent relationship.

Most observers have concluded that while money markets and government bond markets are rapidly integrating following the introduction of the common currency in the euro area, there is little evidence that a similar integration process is taking place for retail banking. Data on cross-border...