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The meaning of hospitality: do employees understand?
Golubovskaya, Maria; Robinson, Richard N.S.; Solnet, David - In: International journal of contemporary hospitality management 29 (2017) 5, pp. 1282-1304
Persistent link: https://www.econbiz.de/10011732072
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Does hotel employees' quality of work life mediate the effect of psychological capital on job outcomes?
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee; I, Seung jae - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1638-1657
Persistent link: https://www.econbiz.de/10011732263
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Implementation of employee cross-training during perilous conditions in hotels
El-Bayoumi Salem, Islam; Abdien, Mohamed Kamal - In: Tourism management perspectives : TMP 23 (2017), pp. 68-74
Persistent link: https://www.econbiz.de/10011775236
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The impact of job insecurity on critical hotel employee outcomes : the mediating role of self-efficacy
Etehadi, Bahar; Karatepe, Osman M. - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 665-689
Persistent link: https://www.econbiz.de/10012176680
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The effect of hotel employee resilience during COVID-19 : the moderation role of perceived risk and challenge stressors
Xie, Chaowu; Zhang, Jiangchi; Chen, Yanying; Morrison, … - In: Tourism management perspectives : TMP 46 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014310307
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Investigating the influence of thriving at work on hotel employees' service performance with the moderating effect of leader-member exchange
Chang, Chen-Chieh; Zhuang, Wen-Long; Hung, Chien-Wen; … - In: International journal of hospitality management 119 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015070781
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When patrons become perpetrators : examining the negative effects of customer incivility for Hospitality employees
Srivastava, Shalini; Madan, Poornima; Alzeiby, Ebtesam … - In: International journal of hospitality management 122 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10015072446
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The influences of internal service quality and job standardization on job satisfaction with supports as mediators : flight attendants at branch workplace
Jiang, Chunfang; Wu, Kuo-ping - In: The international journal of human resource management 25 (2014) 19, pp. 2644-2666
Persistent link: https://www.econbiz.de/10010416159
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Service quality and the training of employees : the mediating role of organizational commitment
Dhar, Rajib Lochan - In: Tourism management : research, policies, practice 46 (2015), pp. 419-430
Persistent link: https://www.econbiz.de/10010486210
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Customer orientation and e-WOM in the hotel sector
González-Porras, José L.; Ruiz-Alba, José L.; … - In: International journal of internet marketing and … 15 (2021) 3, pp. 302-326
Persistent link: https://www.econbiz.de/10012598992