Presently, one of the most critical challenges for e-government and e-banking is the accurate and correct realization of factors that have a significant impact on customer behavior. Without appropriate knowledge of these factors, it would be impossible to predict the level of welcoming toward...

1. Introduction to formalizing the informal economy using an e-government approach -- 2. Theorizing an e-government approach towards formalizing the informal economy -- 3. E-government tools to formalize the informal economy -- 4. Conclusions: a future roadmap for the transition to formality...

Understanding and using ICT is critical for increasing effectiveness of the public sector, improving access to public services, enhancing transparency and engage- ment of various stakeholders in public decision-making processes. At the same time, utilization of new emerging technologies such as...