Basso, Leonardo J.; Clements, Matthew T.; Ross, Thomas W. - In: American Economic Journal: Microeconomics 1 (2009) 1, pp. 101-23
Frequent-flier plans (FFPs) may be the most famous of customer loyalty programs, and there are similar schemes in other industries. We present a theory that models FFPs as efforts to exploit the agency relationship between employers (who pay for tickets) and employees (who book travel). FFPs...