This research examines how teams organize knowledge sourcing (obtaining access to others’ knowledge or expertise) and investigates the performance trade-offs involved in two approaches to knowledge sourcing in teams. One approach a team can take is to specialize, such that a small number of...

This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We extend this research by...

Determining how best to route work is a key element of service system design. Not surprisingly then, many analytical models have identified various optimal routing algorithms for service operations management. However, in many settings, humans make routing decisions dynamically, either because...

Problem definition: We collaborate with the Girl Scouts of USA (GSUSA), one of the most popular charity and nonprofit organizations in the United States to examine team-based factors of Girl Scouts’ voluntary turnover.Methodology/results: We collect scouts’ cookie sales performance and troop...

This paper introduces the construct of team shared responsibility — a shared belief held by members of a team that they are equally committed to a common purpose — and models its effects on team formation and coordination in temporary teams. Findings from of a comparative field study of...