Companies regularly have to address opposing interests from their shareholding and non-shareholding stakeholder groups. Consequently, a wealth of previous research has focused on how CEOs decide which stakeholder management activities to pursue and prioritize. In contrast, however, surprisingly...

Research has shown that the use of digital technologies in the personnel selection process can have both positive and negative effects on applicants' attraction to an organization. We explain this contradiction by specifying its underlying mechanisms. Drawing on signaling theory, we build a...

This study derives a conceptual framework for examining parallel and differential influences of organizational pride in employees' efforts versus abilities on proactivity. Data from a field survey (N = 1218) confirm our theoretical model. Organizational pride in employees' efforts and...

Across industries, firms face the need to digitalize their service processes, i.e., transform the service delivery from a physical into a digital form or enhance it through digital technologies. Therefore, one important challenge can arise due to the inseparability of service processes, which...