Enterprise resource planning (ERP) software is a platform for innovation with high failure rates due to its complexity. In China, failure rates of ERP are also high due to key differences between China and Western countries in terms of development, cultural, and organizational structure. Even...

This manuscript examines the unintended consequences that organizational computer monitoring can foster within the firm. We apply justice and reactance theories to explain why monitoring can actually increase the occurrence of detrimental organizational behaviors. Our model suggests monitoring...

Privacy concerns can greatly hinder consumers’ intentions to interact with a website. The success of a website therefore depends on its ability to improve consumers’ perceptions of privacy assurance. Seals and assurance statements are mechanisms often used to increase this assurance; however,...

A continual debate surrounds the effectiveness of agile software development practices. Some organizations adopt agile practices to become more competitive, improve processes, and reduce costs. Other organizations are skeptical about whether agile development is beneficial. Large organizations...

Historically, inaccurate credibility assessments have resulted in tremendous costs to businesses and to society. Recent research offers unobtrusive credibility assessment aids as a solution; however, the accuracy of these decision aids is inadequate, and users often resist accepting the aids’...

Protecting information from a wide variety of security threats is an important and sometimes daunting organizational activity. Instead of relying solely on technological advancements to help solve human problems, managers within firms must recognize and understand the roles that organizational...

We present a creative approach to improve the effectiveness of decision-making groups in solving nonroutine problems by introducing increased distrust into the group. Our theory is proposed through an extension and empirical test of Schul et al.’s [1] distrust model in an online group...

Traditional TAM research primarily focuses on utilitarian systems where extrinsic motivations chiefly explain and predict acceptance. We propose a theoretical model, ISAM, which explains the role of intrinsic motivations in building the user attention that leads to hedonic system acceptance....

This study examines the potential of RFID technology to increase the agility of supply-chain e-commerce systems by mitigating the bullwhip effect. The bullwhip effect is a supply-chain phenomenon that reveals a lack of business agility characterized by the amplification of inventory variance....

Business-to-business electronic marketplaces (EMs) were hyped as the future of efficient supply chains and as essential to the growth of e-commerce, but in spite of this promise, many EMs failed in the first few years after 2000. Although numerous studies have involved EMs, little research has...