Whilst existing studies on research management focus on single disciplinary perspectives in isolation, this new collection integrates a range of theories and business models from multiple fields to offer insights and examples of cross-disciplinary management perspectives. As the workplace...

1. Introduction: The Changing Opportunities and Challenges of SMEs in Contemporary Business -- 2. Exploring SMEs Risk Management in Southern Germany -- 3. The Medical Clinic of Proximity: Business Controversies and Medical Challenges -- 4. The Role of Digitalization in SMEs’ Strategy...

1. Editorial Introduction: Contextual Evolution of SMEs Across Markets, Disciplines and Sectors -- 2. The Impact of Digitalisation and Sustainable Development Goals in SMEs Strategy: A Multi-Country European Study -- 3. Business in a Foreign Country: A Contextual Analysis of Immigrant...

This study contributes to the setting/industry specific metrics vs. the SERVQUAL metric debate. It also revisits the causality of relationships between customer loyalty dimensions and the effects of customer satisfaction on the latter. Evidence drawn from Greek banking, was analysed under a...