This paper focuses on the evolution of productivity in the telecommunications industries for 13 OECD countries over the period 1979-1998. It uses Data Envelopment Analysis, a non-parametric approach that allows decompositions of changes in productivity into varia-tions in efficiency and...

This paper is about service productivity and perceived service quality. Both a high service productivity and a high customer perceived quality are two main drivers of good performances in service companies and they simultaneously occur as a consequence of a synergy of several drivers such as...

In this paper we illustrate how the real options technique can be a useful method for creating value in an uncertain economic world by providing management with a cognitive model that makes it possible to shape and manage uncertain competitive environments and corporate risks.

Purpose – The purpose of this paper is to examine whether cultural backgrounds of nations are expressed through the web design of their companies. Actually, it investigates whether, in countries characterized by the same cultural matrix and language but by different national backgrounds, the...

Purpose – Demand-based pricing fixes price according to customers’ perceptions of service value and to their resulting willingness to pay. This pricing approach enables service companies to align their prices to customers’ preferences and to their expenditure propensity. Accordingly, it...

Purpose: The best strategy to apply for the future cannot disregard a careful analysis of the past and is the one capable of seizing opportunities from outside. Manufacturing sectors are characterized by sudden changes, and in this work, we analyze the ceramic tiles...