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98
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49
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Prybutok, Victor R.
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Martens, Bertin
46
Ockenfels, Axel
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Picot, Arnold
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Usman, Osly
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Svensson, Göran
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584
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516
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437
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European Journal of Marketing
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International journal of production economics
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Discussion paper series / IZA
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Services marketing quarterly
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Journal of air transport management
167
CESifo working papers
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ECONIS (ZBW)
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RePEc
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EconStor
1,194
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1
Kundenzufriedenheit
in Online-Beziehungen : Ergebnisse einer empirischen Studie
Wiedmann, Klaus-Peter
;
Langner, Sascha
;
Siecinski, Jessica
-
2007
Persistent link: https://www.econbiz.de/10014007209
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
4
Electronic mobile service quality and customer loyalty : the conditional indirect effect of relationship quality and customer satisfaction
Simiyu, Gabriel
;
Bonuke, Ronald
- In:
International journal of financial services management …
11
(
2023
)
4
,
pp. 300-327
Persistent link: https://www.econbiz.de/10015064466
Saved in:
5
The role of interactivity on customer engagement in mobile e-commerce applications
Utami, Ami Fitri
;
Irwan Adi Ekaputra
;
Japutra, Arnold
; …
- In:
International journal of market research
64
(
2022
)
2
,
pp. 269-291
Persistent link: https://www.econbiz.de/10012872815
Saved in:
6
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok
;
Walvekar, Shubhangi
- In:
International journal of business information systems : …
32
(
2019
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Saved in:
7
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services : a comparative cross-country study
Qi, Jia-yin
;
Zhou, Yong-pin
;
Chen, Wen-jing
;
Qu, Qi-xing
- In:
Information technology and management
13
(
2012
)
4
,
pp. 281-296
Persistent link: https://www.econbiz.de/10009672490
Saved in:
8
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
9
Retail in my pocket : replicating and extending the construct of service quality into the mobile commerce context
Kaatz, Christopher
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012171897
Saved in:
10
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
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