Eriksson, Päivi; Henttonen, Elina; Meriläinen, Susan - In: International Journal of Innovation in the Digital … 2 (2011) 3, pp. 1-10
This article investigates how small companies providing new-technology-based services (T-KIBS) manage their client contacts. Many KIBS companies have extensive and close contacts with their clients, to the extent that their services can actually be co-produced together with the clients. This...