Hunter, Larry W.; Lafkas, John J. - In: Industrial and Labor Relations Review 56 (2003) 2, pp. 224-243
Using 1994-95 survey data on customer service representatives in 303 U.S. bank branches, the authors investigate the effects on wages of information technology (IT), of work practices, and of those two factors in combination. Off-line high-involvement practices (measured by the presence of...