Applying the behavioral agency model developed by Wiseman and Gomez-Mejia (1998), this paper analyzes human resource factors that induce supply chain executives (SCEs) to make decisions that foster or hinder supply chain integration. We examine two internal sources - compensation and employment...

The literature on supply chain management (SCM) has consistently promoted the “bright side” of collaborative buyer-supplier relationships (BSRs). Based on the social capital argument, SCM scholars have investigated how a buyer can gain access to and leverage resources through its...

Lean thinking has proved to be successful in improving results in industry. Services could benefit from this approach too. The success of lean thinking depends on the appropriate identification and elimination of waste. This paper describes the work carried out in identifying and analysing waste...