and demands especially social and complex problems such as drugs, accidents, and education as well as emergency responses …The paper is based on the study sponsored by the Office of the Public Sector Development Commission (OPDC). The study … with individuals, local communities, civic groups and association, private firms, and public agencies at all levels. The …

pressure from customers in zero defect delivery. To ensure highest customer satisfaction and quality reputation, quality … related activities, such as product inspection, process monitoring, and process adjustment, are added into typical production … correction and inspection related activity. By using statistical techniques, the distribution of each defects are identified …