Ko, Annie; Chan, Andrew; Wong, Simon C.K. - In: International Journal of Contemporary Hospitality Management 31 (2019) 4, pp. 1857-1884
Purpose: This study aimed to develop an industry-specific, original, valid and reliable scale for measuring hotel employees’ perceptions of CSR activities undertaken by their organizations. Design/methodology/approach: Based on the solid grounding of a conceptual framework and a systematic...