Jirasukprasert, Ploytip; Arturo Garza-Reyes, Jose; … - In: International Journal of Lean Six Sigma 5 (2014) 1, pp. 2-21
Purpose – In this era of globalisation, as competition intensifies, providing quality products and services has become a competitive advantage and a need to ensure survival. The Six Sigma's problem-solving methodology DMAIC has been one of the several techniques used by organisations to...