We conducted an in-lab user study with 24 participants to explore the usefulness and usability of privacy choices offered by websites. Participants were asked to find and use choices related to email marketing, targeted advertising, or data deletion on a set of nine websites that differed in...

Privacy and security tools can help users protect themselves online. Unfortunately, people are often unaware of such tools, and have potentially harmful misconceptions about the protections provided by the tools they know about. Effectively encouraging the adoption of privacy tools requires...

Increasingly, icons are being proposed to concisely convey privacy-related information and choices to users. However, complex privacy concepts can be difficult to communicate. We investigate which icons effectively signal the presence of privacy choices. In a series of user studies, we designed...

Finding information about privacy practices can be difficult: privacy policies often do not present this information in an accessible way. People typically do not know how or for what purpose their personal information, gathered online, will be used. When asked, people frequently express...

Computer security problems often occur when there are disconnects between users' understanding of their role in computer security and what is expected of them. To help users make good security decisions more easily, we need insights into the challenges they face in their daily computer usage. We...

In this paper we describe the design and evaluation of Anti-Phishing Phil, an online game that teaches users good habits to help them avoid phishing attacks. We used learning science principles to design and iteratively refine the game. We evaluated the game through a user study: participants...

We present the results of an online survey of 1,221 Twitter users, comparing messages individuals regretted either saying during in-person conversations or posting on Twitter. Participants generally reported similar types of regrets in person and on Twitter. In particular, they often regretted...

Background: The security and privacy communities have become increasingly interested in results from behavioral economics and psychology to help frame decisions so that users can make better privacy and security choices. One such result in the literature suggests that cognitive disfluency...

In a series of experiments, we examined how the timing impacts the salience of smartphone app privacy notices. In a web survey and a field experiment, we isolated different timing conditions for displaying privacy notices: in the app store, when an app is started, during app use, and after app...

Despite the benefits they derive from social networking sites (SNSs), members of those services are not always satisfied with their online behaviors. The investigation of desires for behavior change in SNSs both provide insight into users’ perceptions of how SNSs impact their lives (positively...