The success of mobility as a service (MaaS) platforms, like Uber and Lyft, depends on how they manage their demand and the pool of drivers. In MaaS platforms, driver compensation has been at the forefront of discussion. Furthermore, since these platforms have only just been profitable, they are...

Care coordination involves shaping patient care activities and sharing information among all participants concerned with a patient’s care to achieve safe and effective care. The objectives of care coordination are to promote sharing of patients’ clinical information, keep patients and...

We have developed a measure of the value of the customer’s waiting time that is applicable to all queuing systems. Since the birth of the modern queuing theory over one hundred years ago, this measure is the first addition to the list of the measures of performance of general queues that...

We develop an easy-to-implement programmed method for generating new product ideas from existing products. In this method, whose core is a compatibility matrix, each pair of components or each pair of attributes used in a new design is already part of one or more existing products produced by...

Proprietary software firms have recently begun to emulate the open source software community in opening up some of their software. We analyze this phenomenon in the context of resource allocation between fixing defects and the development of the next version of the software — an important...

Using an auction informed by analytics, the US Federal Communications Commission reallocated underutilized portions of the television spectrum. The revenue from this auction exceeded its cost by $7.3 billion, which went toward US deficit reduction. The author summarizes the Kiddoo et al. report...