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The customer delight construct : is surprise essential?
Crotts, John C.; Magnini, Vincent P. - In: Annals of tourism research : ATR ; a social sciences journal 38 (2011) 2, pp. 719-722
Persistent link: https://www.econbiz.de/10009535315
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Culture and service-related positive disconfirmations : an application of travel blog analysis
Magnini, Vincent P.; Kara, Derya; Crotts, John C.; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-257
Persistent link: https://www.econbiz.de/10009580673
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The perceived usefulness of blog postings : an extension of the expectancy-disconfirmation paradigm
Zehrer, Anita; Crotts, John C.; Magnini, Vincent P. - In: Tourism management : research, policies, practice 32 (2011) 1, pp. 106-113
Persistent link: https://www.econbiz.de/10008798727
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Understanding customer delight : an application of travel blog analysis
Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545
Persistent link: https://www.econbiz.de/10009300452
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The influence of national culture on the strategic use of salesperson pricing authority : a cross-country study within the hotel industry
Magnini, Vincent P. - In: International journal of hospitality management 28 (2009) 1, pp. 173-176
Persistent link: https://www.econbiz.de/10003799070
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The influence of collectivism in restaurant selection : a sentence completion experiment
Magnini, Vincent P. - In: International journal of hospitality management 29 (2010) 1, pp. 191-193
Persistent link: https://www.econbiz.de/10003964259
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An exploratory investigation of the real-time training modes used by hotel expatriates
Magnini, Vincent P. - In: International journal of hospitality management 28 (2009) 4, pp. 513-518
Persistent link: https://www.econbiz.de/10003875710
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The implications of company-sponsored messages disguised as word-of-mouth
Magnini, Vincent P. - In: The journal of services marketing 25 (2011) 4, pp. 243-251
Persistent link: https://www.econbiz.de/10009272302
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Practicing effective knowledge sharing in international hotel joint ventures
Magnini, Vincent P. - In: International journal of hospitality management 27 (2008) 2, pp. 249-258
Persistent link: https://www.econbiz.de/10003687489
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The perceived usefulness of blog postings: An extension of the expectancy-disconfirmation paradigm
Zehrer, Anita; Crotts, John C.; Magnini, Vincent P. - In: Tourism management : research, policies, practice 32 (2011) 1, pp. 106-114
Persistent link: https://www.econbiz.de/10008768866