The globalization of supply chains has come with its own negative impacts, particularly on the environment. Products from all parts of the world are available to everyone by transporting them across continents. But transportation of goods across the globe needs energy that is produced largely by...

Black Swan external contingencies like the COVID-19 pandemic or Suez Canal blockage have a significant impact on the technology adoption decisions in firms. At a firm level, supply chains are the segments that are most prone to disruption due to these shocks. Hence the need to study the role of...

Customization promises higher value creation by matching customers' individual specific needs with manufacturers' capabilities. However, difficulties in terms of information asymmetry, information stickiness, and conflicting incentives prevent customers from effectively tapping into the value of...

Online-to-offline (O2O) refers to a new type of e-commerce that combines online order acquisition and offline on-demand order fulfillment service. The daily demand for O2O store is affected by both online and offline factors. Given the highly dynamic online operation and offline environment, the...