This paper studies the possible integration of long-haul operations by transportation mode and service level (defined by guaranteed delivery time) for package delivery carriers. Specifically, we consider the allocation of deferred items to excess capacity on alternative modes in ways that allow...

We investigate whether two heuristics, the peak-end rule and herding, lead to cognitive biases in the index of consumer sentiment published by the University of Michigan. Both affect respondents' assessment of changes in their financial position over the past year. Consistent with the peak-end...

This paper studies how a firm should make pricing and transparency decisions when consumers care about supply chain characteristics. We first show how preferences that account for price and unit cost constrain the firm’s pricing power and profit. Surprisingly, we find that the firm may be...