Purpose – The purpose of this paper is to report on research into the introduction of computer assisted sales processes (CASP) to a retail automotive sales environment. This research specifically aims to examine the effectiveness and implications for automotive dealers, their staff and...

Electronic Data Interchange (EDI) can bring many benefits. It allows orders, invoices and other commercial information to be relayed directly between different firms′ computer networks. Distribution contractors must, like the suppliers, become integrated into these EDI etworks.

Shopping from home appears an intuitively more attractive proposition in the North American environment than perhaps anywhere else in the world. This article reviews the rather mixed experience of operators in the US in practice and considers in particular the prospects for growth of some of the...

Changes in the European retailing marketplace are having an impact on relationships between retailers and their suppliers. Concentration of sales to fewer, larger and more powerful retailers, the growth of own label brands, and the operational and marketing benefits of retailer information...

Looks at key trends in the distribution sector and their potential impact on the warehousing property market. Draws on interviews held with property and distribution directors of major companies from a variety of business sectors.

Examines the nature and characteristics of information technology (IT) course development and delivery in retail degree/diploma programmes in the UK. While the effective utilization of information technology at both strategic and operational levels is recognized as crucial to the achievement of...

Advances in electronics have added sophisticated footfall monitoring to retailers’ information weaponry. Many retailers are reported to be experimenting with this new technology, but limited discussion exists in the public domain on its potential role or retailer experiences. This paper...

Over the last decade there has been continual speculation about the development and use of Electronic Home Shopping in the United Kingdom. This development is reviewed using data from Keyline Shopping Limited and it is demonstrated that there is a large section of the population waiting for its...

Retailing is sometimes defined as having the right goods in the right place at the right time. Latest developments in information technology can ensure that the supply chain runs even more smoothly and efficiently, to get those goods to the shelves even faster. This article reviews some of these...

In the twentieth century many developed countries moved from an “agricultural‐based industrial society” to an “information society.” The second part of the century saw a deterioration of social conditions in many industrialized countries. The combination of these two factors has posed...