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Service design in healthcare : a segmentation-based approach

Engström, Jon; Norin, Olof; De Gosson de Varennes, Serge; … - In: Journal of service management 33 (2022) 6, pp. 50-78

Persistent link: https://www.econbiz.de/10013537611

Service design as an approach to implement the value cocreation perspective in new service development

Yu, Eun; Sangiorgi, Daniela - In: Journal of service research : JSR 21 (2018) 1, pp. 40-58

Persistent link: https://www.econbiz.de/10011855775

Multi-factor service design: identification and consideration of multiple factors of the service in its design process

Lim, Chiehyeon; Kim, Ki-Hun; Kim, Min-Jun; Kim, Kwang-Jae - In: Service business 13 (2019) 1, pp. 51-74

Persistent link: https://www.econbiz.de/10011965824

Service system transformation through service design : linking analytical dimensions and service design approaches

Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355

Persistent link: https://www.econbiz.de/10012663303

The materials of service design

Blomkvist, Johan; Clatworthy, Simon; Holmlid, Stefan - 2023

"If Design is about forming materials, then what are the materials of Service Design? In this ground-breaking book, Johan Blomkvist, Simon Clatworthy and Stefan Holmlid explore this question by establishing a discourse around the materials of service design, discussing materials as a means to...

Persistent link: https://www.econbiz.de/10014466851

The value architecture of servitization : expanding the research scope

Martin, Patricia Carolina Garcia; Schroeder, Andreas; … - In: Journal of business research : JBR 104 (2019), pp. 438-449

Persistent link: https://www.econbiz.de/10012105061

Co-creating value from knowledge-intensive business services in manufacturing firms : the moderating role of relationship learning in supplier-customer interactions

Kohtamäki, Marko; Partanen, Jukka - In: Journal of business research : JBR 69 (2016) 7, pp. 2498-2506

Persistent link: https://www.econbiz.de/10011491352

Design for experience : a public service design approach in the age of digitalization

Trischler, Jakob; Westman Trischler, Jessica - In: Public management review 24 (2022) 8, pp. 1251-1270

Persistent link: https://www.econbiz.de/10013355296

Transforming provider-customer relationships in digital servitization : a relational view on digitalization

Kamalaldin, Anmar; Linde, Lina; Sjödin, Rönnberg David; … - In: Industrial marketing management : the international … 89 (2020), pp. 306-325

Persistent link: https://www.econbiz.de/10012290728

The performance impact of industrial services and service orientation on manufacturing companies

Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485

Persistent link: https://www.econbiz.de/10011400721

A service of the

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