Nandakumar, P.; Datar, S. M.; Akella, R. - In: Management Science 39 (1993) 1, pp. 1-16
We build a model to measure and account for the cost of quality. We incorporate the impact of quality on lead time variance and on service reliability and demand. Quality costs are a joint and nonlinear function of various parameters of the manufacturing process. Our model shows that it may not...