Reports on how one company transformed its performance over a period of nine years by its use of quality costing and quality control techniques. Concentrates mainly on the company′s evaluation of warranty costs and on the implementation of a manufacturing resource planning programme.

Aims to show how collecting the costs of quality can change the way in which management perceives what is happening in an organization. Defines what cost of quality means. Explains how to establish the cost of quality in all areas of the business, from customer complaints to production yield,...

Tackles the subject of National Health Service (NHS) reforms in the UK which have forced hospitals to behave more like businesses, for example, many are now looking at the cost of quality in health care. Examines the quality initiatives supported by the Department of Health and covers the work...

A pilot study was developed to test out quality costing techniques from industry and to apply them to the NHS. Quality costing is a method of evaluating and prioritizing the cost of resources wasted through not getting it right first time. The approach focuses on processes and systems rather...

Managers of contemporary organizations are continually examining modern management techniques with a view to adopting best management practices and thus gain competitive advantage. The danger is that managers will adopt a functional stance and consider only narrowly defined management techniques...

The implementation of quality management is not proceeding quickly enough. Proposes that the delay is caused by avoidance of organization disruption in the short term. Presents the concept of encouraging management commitment by making relevant quality related expenditure attractively tax...

Depending on the orientation and thinking, “quality” can be considered to be “free” or “to be paid for”. Industrial revolution in different parts of the world started at different times and now there is a consensus that quality, like any other commodity, has to be paid for. Suggests...

Argues that the costs and problems of quality are largely predetermined in product development and, therefore, there are limits to what can be achieved thereafter by the application of best‐practice manufacture and quality control. Presents knowledge‐based design‐for‐quality methods...

Measuring quality costs has been emphasized as an important part of quality improvement since the early 1950s. A chapter on quality costs seems to be almost compulsory in every book pertaining to total quality management, business process improvement, and similar topics. There is no doubt that...

The purpose of this paper is to describe a methodology for measuring “cost of poor quality” within an administrative process. The methodology provides primarily a process analysis tool, but it can also be used as a quality measurement technique and a platform for activity based costing. The...