Hussain, Matloub; Khan, Mehmood; Ajmal, Mian; Ahmad … - In: Benchmarking: An International Journal 27 (2019) 1, pp. 232-249
Purpose: Supply chain quality management (SCQM) has gained less attention in the Arab world, and there is a clear dearth in existing research on this topic, particularly in service organizations. Therefore, the purpose of this paper is to propose a conceptual framework for investigating the...