digital era. Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on … digital era -- Chapter 2 - Customer-Centric Support Services in the Digital Era -- Chapter 3 - Information as a Service for … -- Chapter 5 - Digital strategies for aiding ease of decision-making in service -- Chapter 6 - Multichannel Consumer Service …

and how this pattern of physical movement will be affected by the digital revolution. …