Sim, Siew Chen; Kaliannan, Maniam; Avvari, Mohan - In: Benchmarking: An International Journal 28 (2021) 9, pp. 2682-2710
Purpose: This study aims to provide a conceptualisation of HR outsourcing (HRO) effectiveness from a service quality perspective and subsequently develop a scale – HROSERVPERF to measure HRO service performance underpinned S-O-R theory. Design/methodology/approach: Grounded on theoretical...