Purpose: Business performance management describes the processes, methodologies, metrics and systems needed to measure and manage the performance of an enterprise. Traditional performance management systems were based on financial and productivity measures but the alternate measures proposed in...

Purpose: This paper aims to select key criteria for sustainable vendor assessment and spare-parts supplies in the Indian petroleum refining sector using stochastic fuzzy technique for order of preference by similarity to ideal solution (SFTOPSIS). Design/methodology/approach: The criteria for...

Purpose The decision-making to outsource and select the most suitable global manufacturing outsourcing partner (MOP) is complex and uncertain due to multiple conflicting qualitative and quantitative criteria as well as multiple alternatives. Vagueness and variability exist in ratings of criteria...

Purpose – The paper aims to study the implementation issues and managerial practices impacting the success of strategic performance management system in Indian industry. It has been empirically validated in Indian oil industry. As number of companies adopting SPM has not been able to reap...