Mail-ordering, particularly on the internet, has continually grown in importance over the last few years. This trend is expected to continue with no apparent end in sight. Liberal return policies have significantly contributed to this development by strengthening trust in both the individual...

Background: To cope with the expected further growth in e-commerce and to be able to continue delivering at low costs, new concepts for the last-mile are needed. This paper reviews the literature and qualitatively investigates which factors influence the acceptance of four alternative...

Purpose: This paper aims to show that current Industry 4.0 maturity models primarily focus on manufacturing processes. Until now, research has been lacking with regard to outbound logistics, that is, the delivery process. This paper develops such a model. Design/methodology/approach:...