Oliveira, Margarida Freitas; Santos, Eulália Maria Mota; … - In: Journal of economics, finance & administrative science 28 (2023) 55, pp. 160-175
Purpose - Errors are inevitable, resulting from the human condition itself, system failures and the interaction of both. It is essential to know how to deal with their occurrence, managing them. However, the negative tone associated with them makes it difficult for most organizations to talk...