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Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng; Wang, Xingyu; Yu, Heyao; Guchait, Priyanko - In: International journal of hospitality management 79 (2019), pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.; Wang, Xingyu; Madera, Juan M.; … - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
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Corporate social responsibility and individual outcomes : the mediating role of gratitude and compassion at work
Guzzo, Renata F.; Wang, Xingyu; Abbott, JéAnna Lanza - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 350-368
Persistent link: https://www.econbiz.de/10013387211
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Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin; Wang, Xingyu - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842
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Cocreating food experience "delivered" from iconic local restaurants
Leung, Xi Y.; Wang, Xingyu; Levitt, Jamie Alexander; Lu, Lu - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3065-3083
Persistent link: https://www.econbiz.de/10013412848
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When observers of customer incivility revisit the restaurant : roles of relationship closeness and norms
Hwang, Yoo Hee; Wang, Xingyu; Guchait, Priyanko - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4227-4244
Persistent link: https://www.econbiz.de/10013413354
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What happens to abusive actors? : a study of managers' emotional responses and impression management tactics subsequent to enacted abusive supervision
Shi, Xiaolin; Wang, Xingyu; McGinley, Sean - In: International journal of contemporary hospitality management 36 (2024) 1, pp. 218-238
Persistent link: https://www.econbiz.de/10014483413
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Should I admit my wrongdoings? : examining stealing thunder in the context of performance evaluations
Guchait, Priyanko; Guzzo, Renata Fernandes; Wang, Xingyu; … - In: International journal of hospitality management 115 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014487562
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Leader apology in the employee-organization relationship : the roles of subordinate power distance belief and leader competence
Wang, Xingyu; Wen, Xueqi; Liu, Zihan; Jiang, Yuzhuo; … - In: Tourism management : research, policies, practice 96 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10013554991
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Be adaptive to stay : a multidimensional examination of career adaptability among hospitality employees
Lee, Lindsey; Mistry, Trishna G.; Ponting, Sandra Sun-Ah; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 4, pp. NP33-NP46
Persistent link: https://www.econbiz.de/10014266123