Savastano, Marco; Bellini, Francesco; D’Ascenzo, Fabrizio - In: International Journal of Retail & Distribution Management 47 (2019) 5, pp. 474-492
Purpose: Retail customers are now omnichannel both for attitude and behavior. Since individuals interact with multiple touchpoints throughout their shopping journey, retailers must consider all channels holistically as consumers do, in order to provide them with a unified shopping experience....