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Assessing the quality of digital coproduction : an interdisciplinary model
Radtke, Ina; Hoevens, Noortje; Brandsen, Taco; Honingh, … - In: Administrative Sciences : open access journal 13 (2023) 3, pp. 1-9
the quality of digital coproduction is still very limited. The difficulty of defining quality indicators relates to three … issues: the complexity of defining quality in public services, the lack of a clear understanding of quality in a coproduction … commonly used to assess the quality of digital services, while adding elements that are specific to coproduction. …
Persistent link: https://www.econbiz.de/10014246199
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Engaging customers in coproduction processes : how value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction intensity
Haumann, Till; Güntürkün, Pascal; Schons, Laura Marie; … - In: Journal of marketing 79 (2015) 6, pp. 17-33
Persistent link: https://www.econbiz.de/10011410742
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The impact of sustainability on co-creation of digital public services
Edelmann, Noella; Virkar, Shefali - In: Administrative Sciences : open access journal 13 (2023) 2, pp. 1-21
Co-creation focuses on engagement with citizens and other stakeholders with public administrations to develop innovative processes or public services. The integration of resources and knowledge mediated by technology can lead to the emergence of novel outcomes (such as products, services,...
Persistent link: https://www.econbiz.de/10014245807
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Value co-creation between public service organizations and the private sector : an organizational capabilities perspective
Rösler, Jonathan; Söll, Tobias; Hancock, Louise; … - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-20
digitalization collaborations. …
Persistent link: https://www.econbiz.de/10012602281
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A comparative study of contemporary user involvement within healthcare systems across England, Poland and Slovenia
Lichon, Mateusz; Kavcic, Matic; Masterson, Daniel - In: Journal of health organization and management 29 (2015) 5, pp. 625-636
Persistent link: https://www.econbiz.de/10011338253
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Government social media engagement strategies and public roles
Wukich, Clayton - In: Public performance & management review 44 (2021) 1, pp. 187-215
Persistent link: https://www.econbiz.de/10012484157
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Customer participation in services : domain, scope, and boundaries
Dong, Beibei; Sivakumar, K. - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 944-965
Persistent link: https://www.econbiz.de/10011779550
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Citizen coproduction and social media communication : delivering a municipal government's urban services through digital participation
Cho, Wonhyuk; Melisa, Winda Dwi - In: Administrative Sciences : open access journal 11 (2021) 2, pp. 1-15
coproduction initiatives, through social media content analysis of the government's official Twitter account. This article … identified that the dominant form of social media coproduction in the Bandung municipal government in Indonesia is government …
Persistent link: https://www.econbiz.de/10012603802
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Coproduction as a structural transformation of the public sector
Meijer, Albert - In: International journal of public sector management : IJPSM 29 (2016) 6, pp. 596-611
Persistent link: https://www.econbiz.de/10011610082
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Volunteerism as co-production in public service management : application to public safety in California
Musso, Juliet A.; Young, Matthew M.; Thom, Michael - In: Public management review 21 (2019) 4, pp. 473-494
Persistent link: https://www.econbiz.de/10012178752