Borenstein, Denis; Luiz Becker, João; José do Prado, Vaner - In: International Journal of Operations & Production Management 24 (2004) 10, pp. 1055-1078
Postal companies around the world have been seeking methods to support their operational practices in order to keep or increase their market share. The Brazilian Mail and Telegraph Company (ECT) has a portfolio of products and services to offer to its customers through several similar postal...