Quality management ignores organizational culture to a great extent. Establishes the relationship between organizational culture and quality management and presents a method for measuring organizational culture, illustrating the relationship in a case study. Gives recommendations for using the...

Total quality management is often presented as a new and coherent philosophy of organization and management which looks holistically at organizations. Yet there would appear to be gaping holes between the ecessary and sufficient conditions for TQM which rhetoric serves only to obscure....

Reports on the results of a survey of 220 front‐line supervisors in Hong Kong using the job descriptive index (JDI) to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Shows that the respondents were much less satisfied with the work dimension...

Looks at the concept of organizational culture according to Schein, where the system of basic assumptions is developed by the organization during its history. These assumptions are bound to influence the management’s choice of TQM approaches and quality training methods. First, presents a...

Reports an exploratory investigation of the organizational cultural values supporting and inhibiting certification to the ISO 9000 series of quality standards. As more firms pursue certification to ISO 9000 based quality system standards, the hypothesis emerges of a common cultural profile to...

Explores the dynamic relationships involved in achieving a strategic quality orientation in a business setting. The relevant literature was revived. A methodology for implementing a strategic quality perspective was developed and tested in a field study. The methodology stresses both the...

This article uses data collected from direct observations made during visits to over 20 Asian companies over a period of four years (1992‐1995) and discusses the culture and managerial approaches of companies located in Japan, South Korea, Singapore and Taiwan. The main objective of these...

This paper compares quality management practices in manufacturing companies in the East and the West. It uses data collected from three countries in the East, namely Japan, Korea and Taiwan and compares these with data collected from four countries in the West, namely Denmark, Finland, Sweden...

This paper discusses the adoption of total quality management in seven Australian organisations based on case study research. It reports on the reasons for adopting TQM, planning and implementation issues, benefits achieved and the limitations and difficulties associated with the introduction of...

This article has two main sections. The first section presents the theoretical underpinnings for the development of a cultural analysis model that companies should undertake prior to embarking on a TQM programme. The PCOC model (Personal, Customer orientation, Organisational and Cultural issues)...