Fake news is increasingly prevalent on social media, and the anonymity of the Internet is a major enabler. Social media platforms seek to reduce online anonymity with identity verification by verifying user identities with email addresses, phone numbers, or government-issued photo...

In this study, we examine how a firm's decision to post on social media affects the propensity of its followers to: (a) purchase its products and (b) unfollow the firm. Using a unique dataset from a large fashion retailer which frequently sends mass non-customized information-only posts on...

Despite the growing popularity of online public funding for education (i.e., crowdfunding), controversy persists about whether teachers' efforts to use this channel are justified and whether donations thus received can actually make a difference in students' academic performance. We present the...

We use debt crowdfunding data to examine how borrowers' writing style is associated with lender and borrower behavior. Controlling for credit and auction characteristics, lenders bid more aggressively, are more likely to fund, and charge lower rates to borrowers whose writing is more readable,...

Third-party skill certification is widely used in many markets, online and offline, to address the ubiquitous information asymmetry between workers and employers. In online labor markets, however, the usefulness of third-party certification is not yet fully established in that some leading...