Ohlsson, Jens; Han, Shengnan; Bouwman, Harry - In: Business Process Management Journal 23 (2017) 2, pp. 377-398
Purpose The purpose of this paper is to demonstrate and evaluate the prioritization and categorization method (PCM), which facilitates the active participation of process stakeholders (managers, owners, customers) in process assessments. Stakeholders evaluate processes in terms of effectiveness,...