We examine the impact of peer-to-peer (P2P) short-term rentals on housing affordability. Using a simple model we illustrate that, although growth in the short-term rental market leads to higher housing prices, home-sharing profits can offset increased housing costs. That is, we show the net...

Seller and product authentication problems are inherent in online markets, particularly in the time-constrained setting of online auctions. While trust-building mechanisms such as seller feedback systems can mitigate these problems, they are based on past transactions and other users’...

Customer segmentation has virtually unlimited potential as a tool that can guide firms toward more effective ways to market products and develop new ones. As a conceptual introduction to this topic, we study how an innovative multi-national firm (Migros Turk) has developed an effective set of...

Online retail trade in Indonesia has grown dramatically in recent years. However, it is not being followed by an increase in the transaction completion ratio, with a cart abandonment rate of up to 70 percent. This indicates that the transition from online purchase intention to actual purchase is...

An important concern is that algorithms can inadvertently discriminate against minority groups and reinforce existing inequality. Typically, the worry is that when classification algorithms are trained on a dataset that itself reflects bias this may reinforce bias. However, in the world of...

Should firms that apply machine learning algorithms in their decision making make their algorithms transparent? Despite increasing calls for algorithmic transparency, most firms have kept their algorithms opaque citing potential gaming by users that may negatively affect the algorithm's...

The future in the services industry belongs to Artificial Intelligence (AI) driven machines, which is a major source of worry for the job market in India. Over 50% of India's GDP constitutes services, and it is a major source of employment for the skilled manpower of India. The research measures...

Data protection and privacy rights afforded to consumers by General Data Protection Regulation (GDPR) have presented a challenge to the firms that depend on private consumer data for targeted pricing, product recommendations and other purposes. Specifically, GDPR affords consumers the right to...

Jaggery in the minds of people is a commodity and does not have technology advancement. From ancient times jaggery is used in Ayurvedic medicine and has spiritual significance. Jaggery has more nutritious as compared to refined white sugar. With the introduction of sugar mills and their multiple...

Blurring industry boundaries and reorganization of conventional linear value chain led to new configurations that have come to be known as digital ecosystems. This chapter discusses how firms compete in a rapidly digitizing ecosystem environment. First, this chapter examines the architecture,...