Lost and forgotten retirement savings accounts are increasingly becoming a problem. This paper uses proprietary data, survey data, and a field experiment to study the effect of two campaigns to raise awareness and direct attention to this issue among account holders. The first campaign is based...

Investors read news from social and news media to make financial decisions. I used a mixture of distributions model on Thomson Reuters textual indices for these sources to build a monthly ambiguity proxy. This ambiguity proxy reflects disagreement and the monthly information uncertainty of the...

This study shows that individuals' habits in grocery shopping are incrementally useful in predicting their credit card payment behaviors and that such incremental predictive power can translate into incremental profits for firms. Guided by prior work, we identify five broad grocery shopping...

This study utilizes the crowdfunding setting, and examines gender differences with regards to the perceived meaning (of donations). The crowdfunding mechanism creates a singular reciprocal interaction where motivations can be examined and compared. We show that women’s perceived meaning is...

Banking services can now be delivered digitally and many banks are downsizing their physical operations. Bank customers are also relying less on physical locations because of digital banking. Is geography indeed now less important for banks? Using quasi-exogenous closures of ATMs in a densely...

Text is inherently ambiguous. I use textual analysis to extract beliefs from financial news and social media sources to construct a Big Data ambiguity index. The index uses mixture of distributions that regards disagreement between sources and their individual uncertainties. Empirical results...

Innovations in financial technology have expanded individuals' access to unsecured personal loans. Building on insights from consumer behavior research that link negative emotions to credit-financed consumption, we show that transitory emotion influences households' use of online loans....

While the constant exposure to coronavirus disease 2019 (COVID-19) has increased people’s risk perception toward COVID-19, it has produced an opposite effect on risk-taking behavior. In the context of travel choices, this study examines the contradictory relationship between individuals’...

We study credit card rewards as an ideal laboratory to quantify the cross-subsidy from naive to sophisticated consumers in retail financial markets. Using granular data on the near universe of credit card accounts in the United States, we find that sophisticated consumers profit from reward...

Using online lending microdata, I show that sleep has important consequences for household financial outcomes. I find that insufficient sleep has a significant impact on credit risk, particularly for loans that are applied for in the early morning. This effect diminishes as the day progresses,...